Care Programs

A terrace that looks like the photography — every season

Thermowood doesn't need rescuing — but it can be kept in day-one condition. That's what the programs are for: our craftsmen come to your home on schedule, for years. And the longer the program, the longer the written guarantee.

“We can't work with any other company. It’s so hard to find people to trust — and when we do, we can’t lose them.”

Client · Astana
The programs — value and price, honestly
Program
Value
Your price
Single craftsman visitoil refresh, inspection
5,000 ₸/m²
5,000 ₸/m²
Color Care — annual plan2 visits a year · for all species except karagach
10,000 ₸/m² per year
8,000 ₸/m² per year
Factory oilingall 6 sides of the board — before installation
20,000 ₸/m²
15,000 ₸/m²
Flawless Finish Signature — 2 years4 visits + a 2-year No Warp, No Split guarantee
40,000 ₸/m²
16,000 ₸/m²
Flawless Finish Legacy — 6 years8 visits + a 6-year No Warp, No Split guarantee
60,000 ₸/m²
35,000 ₸/m²

Programs are paid in full upfront — prepaying locks the price for the whole term: six years of visits at today's price. The discount is for prepaying, not a giveaway.

Why a program isn't a "maintenance service"

The program is the guarantee's lever. No Warp, No Split comes with every karagach project, but the program sets the term: no program — 1 year · Signature — 2 years · Legacy — 6 years. Choosing Legacy, you're not buying oil — you're buying six years of the manufacturer's written accountability. A program can't be added retroactively.

For the house

A terrace and facade that look like handover day — that's what guests and future buyers of the house see.

For your peace

Our craftsman is at your home twice a year: inspecting, refreshing, answering. Problems get caught before they become problems.

For the next project

Program clients get a discount on GrillKing kitchens: 5% with Signature, 10% with Legacy.

See how the programs enter a full project — the Elite bundle value math with a calculator for your area.

What a program actually does

Color doesn't hold on its own — oil holds it

Thermally modified timber doesn't rot and doesn't need rescuing. But UV takes the color out of any timber, and the only thing that brings it back and keeps it there is oil, applied on time and on every face of the board. Here is what that looks like.

Oiling a thermally modified board on every face in the workshop before installation
Factory oiling. All six faces of the board, including the ones nobody will ever see once it is down. It can't be done this way on site.
A craftsman oiling the end grain of a board by hand
End grain, by hand. End grain drinks water faster than the rest of the board. Every cut made on site is oiled where it is cut.
A thermowood terrace holding an even, deep color after care
Years later. This is what the program actually buys: not a repair, but color that never left.
What it looks like in practice

We come out in winter too

A program isn't a piece of paper, it is a schedule of visits. This is a call on a kitchen that's a year old: open every cabinet, check the doors have not moved, check the burners and the kazan still work, check the water is drained against freezing. The snow in these photographs isn't staged — winter is exactly when you find out whether the backyard survived its first season.

Checking cabinets and hinges in the cold — the kitchen is a year old
Checking cabinets and hinges in the cold — the kitchen is a year old
Kazan and burners under snow: working or not, we check by hand
Kazan and burners under snow: working or not, we check by hand

Which program fits your terrace?

Send the area and year built — we'll suggest the honest option. Existing terraces welcome too.

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