This isn't an argument about timber quality. Finnish and Baltic mills make excellent thermowood. It is an argument about who you go to when something has gone wrong.
On the board itself the gap may be small. The gap is in service: an importer has no legal entity here, no installation crew and no commercial reason to accept a claim. We make the board twenty kilometers away, install it with our own crew and service it on a schedule — which is why we'll underwrite geometry for up to six years.
European brands hold EN 350 and EN 13501 testing. We don't yet, and we say so plainly.
Decades of production, stable grades, predictable sections.
It is easier for an architect to defend a name the client has already heard.
On a very large project an importer will cover the quantity faster than our 900–1,000 m² a year.
The case is read by the person who ran the cycle in the chamber. Not a dealer, not an email chain with a mill.
Same species, same chamber, same schedule, matched to the tone of your terrace.
We made the board and we laid it. The argument between "bad material" and "bad installation" can't physically happen.
8–10 weeks standard, 4 weeks express. An import is also freight, customs and a month in a container.
| Imported thermowood | WoodPower | |
|---|---|---|
| Board quality | high | high |
| Laboratory reports | yes | not yet |
| Legal entity in Kazakhstan | usually none | ТОО GrillKing |
| Installation crew | third party | our own, 2-year warranty |
| Geometry guarantee | dealer's, or none | up to 6 years |
| Tone-matched replacement | the batch doesn't repeat | we make it |
| Lead time | freight plus customs | 8–10 weeks, express 4 |
Ask the importer one question: who physically comes to site if a board on the south facade misbehaves in year three, and at whose cost. The answer to that question is the difference between us.
You need an accredited laboratory report in a tender pack and the deadline won't wait for our testing. That's a real scenario, and we lose it fairly.
Thermowood or larch
Thermowood or composite
Karagach or ash
On the board itself the gap may be small. The gap is in service: an importer has no legal entity here, no installation crew and no commercial reason to accept a claim. We make the board twenty kilometers away, install it with our own crew and service it on a schedule — which is why we'll underwrite geometry for up to six years.
Ask the importer one question: who physically comes to site if a board on the south facade misbehaves in year three, and at whose cost. The answer to that question is the difference between us.
You need an accredited laboratory report in a tender pack and the deadline won't wait for our testing. That's a real scenario, and we lose it fairly.
